Privacy Policy
How account, order, and support information is handled across the ZU Trader platform. This Privacy Policy explains how ZU Trader ("we", "us", or "our") collects, uses, protects, and discloses your information when you use our marketplace, programs, and services.
1. Information We Collect
We collect information you provide directly to us when you create an account, purchase products, join our programs, or interact with customer support.
Name, email address, password, and communication preferences.
Purchase history, download records, payment amounts, and crypto/fiat payment transaction identifiers. We do not store raw credit card numbers.
Licensing identifiers (such as hardware IDs or account numbers where necessary for software activation), and usage data for enforcing license validation.
For users participating in the Partner Program or Affiliate Program, we process payout addresses, earning ledgers, and referral tracking identifiers.
Chat logs, review contents, and any information provided during customer service interactions.
Basic diagnostic data necessary to maintain platform security and prevent fraud.
2. How We Use Your Information
We use the collected information for operational and administrative purposes across our licensing and delivery systems.
- Process transactions and deliver purchased digital products.
- Generate, validate, and enforce software licenses (including MT5 Expert Advisors).
- Calculate and process payouts for Partners and Affiliates.
- Prevent fraudulent transactions, unauthorized account sharing, and license abuse.
- Respond to support requests and moderate user reviews.
- Maintain the security and integrity of the platform.
3. Data Sharing & Service Providers
We do not sell your personal data. We may share necessary information only under these strict operational circumstances.
Necessary transaction data is shared securely with our payment gateways to process orders or issue payouts.
If you purchase a product provided by a third-party Partner, limited order details (excluding payment credentials) may be accessible to them solely for support and fulfillment purposes.
When required by law or to protect our legal rights, we may disclose information to relevant authorities.
Security, Cookies & Contact
Data retention, session cookies, and direct contact information for privacy inquiries.
Account access and private digital downloads are protected by strict authentication and authorization checks. We maintain industry-standard security measures to protect your data. Information is retained as long as your account remains active or as needed for operational, financial, legal, and security purposes.
We use essential cookies to maintain your login session and secure your account. We also use tracking identifiers to properly attribute sales to members of our Affiliate Program. You can control cookie preferences through your browser settings, though disabling essential cookies may impact platform functionality.
If you have questions about this Privacy Policy or wish to exercise your data privacy rights, please contact our support team at customer@zutrader.com.